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FREE SHIPPING ON ALL ORDER OVER $99

OUR SHIPPING IS DIFFERENT!

SHIPPING

At Beyond The Rack, we strive to keep reasonable shipping delays. Orders take from 24 business hours to 12 days to be shipped out to customers. Once an order is shipped, an e-mail containing a tracking number is sent to the customer. This tracking number allows the customer to track the package by seeing the status of the order.

 

For items being shipped from our warehouse, customers can expect their items to be shipped within 24 business hours.

 

For items that are being drop-shipped, customers can expect their package to be shipped within 48 business hours.

 

For items that need to be first sent to our warehouse, before being shipped to our customers, a delay of 5 to 10 days must be taken under consideration.

 

All shipping details can be found under “specifications” on the product page of any item.

 

 

TRACKING INFORMATION

 

If you are located in Canada, you can  track your package here: https://www.canadapost-postescanada.ca/track-reperage/en#/home

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If you are located in the USA, you can track your package here: https://www.ups.com/track?loc=en_US&requester=ST/ or  https://tools.usps.com/go/TrackConfirmAction_input

 

 

FAQ

 

 

How do I track my shipment?

Once we have shipped out your package, you will receive an email with a tracking number (do not forget to check your spam emails). You can use the link: https://track.aftership.com/ to track your order.

What do I do if I am short shipped on a shipment?

If the number of items does not match what is on the packing slip, you must let us know within three (3) days of delivery. We will ask you to send us a copy of the packing slip. Once the copy of the packing slip has been received, we will investigate the whereabouts of your missing item. We will make arrangements to either ship you a replacement item or issue a full refund for the missing item to your original payment method.

How can I check the status of my order?

To see the status of your order, simply sign into your account & click on “account” in the top right corner. The status of your orders will be displayed to the right of the order number.

Where do you ship from?

We ship orders from our warehouses located in Montreal for Canadian customers and from our Plattsburg warehouse for USA customers.

How long will it take to receive my shipment?

Depending on the item,  it can take up to 10 days for us to receive the goods to our warehouse. Every item page on our site includes a ships-from-BTR date under specification. As soon as we receive the goods, our warehouse team ships out the orders. Estimated shipping time varies depending on the location of delivery. To make sure you know what is happening with your order, we will send you a series of emails including: 

 

1. A confirmation email as soon as your order is placed

 

2. A shipping notification including a tracking number, which will allow you to track your shipment.

Will everything I order be delivered in one shipment?

If you purchase more than one item from the same event, or from multiple events, we may not receive all of your merchandise from our suppliers at the same time. In this case, we may decide to ship to you the item(s) that arrive first right away, then follow up with a second shipment (shipping for the second shipment is on us, of course) with a separate tracking number when the remaining item(s) become available. Also, Beyond the Rack has several warehouses, so your merchandise may come in several shipments. We will notify you by email of each shipment leaving our warehouse, this email will include the list of the items shipped as well as its tracking number.